Data Deletion Instructions

This page provides instructions on how to request the deletion of your personal data from Daneel - Spiritual Numerology Guide, including data accessed through Facebook Login.

Overview

We respect your privacy and your right to control your personal information. If you wish to delete your account and all associated data from our service, you have two options:

  • Delete your account directly through our website (recommended)
  • Request data deletion via email

Method 1: Delete Account Through Website (Recommended)

Step-by-Step Instructions:

  1. Sign in to your account

    Visit www.ohnoma.com and log in using your credentials (Google or Email)

  2. Navigate to Settings

    Click on your profile picture in the top right corner, then select "Settings" from the dropdown menu

  3. Go to Account tab

    In the Settings page, click on the "Account" tab in the left sidebar

  4. Click "Delete My Account"

    Scroll to the "Delete Account" section and click the red "Delete My Account" button

  5. Confirm deletion

    Read the warning carefully, type your confirmation, and click "Permanently Delete Account"

⚠️ Important: This action is permanent and cannot be undone. All your data will be permanently deleted within 30 days.

Method 2: Request Deletion via Email

Email Request Instructions:

If you cannot access your account or prefer to request deletion via email, follow these steps:

  1. Send an email to:

    privacy@ohnoma.com

  2. Include the following information:
    • Subject line: "Data Deletion Request"
    • Your full name (as registered in your account)
    • Email address associated with your account
    • Login method: Google or Email
  3. Wait for confirmation

    We will respond within 5 business days to confirm receipt of your request

  4. Verify your identity

    We may ask you to verify your identity before processing the deletion request

  5. Deletion confirmation

    Once verified, your data will be deleted within 30 days, and you will receive a confirmation email

Sample Email Template:

Subject: Data Deletion Request

Dear Daneel Support Team,

I would like to request the deletion of my account and all 
associated data from your service.

Full Name: [Your Name]
Email Address: [your.email@example.com]
Login Method: [Facebook / Google / Email]
Facebook User ID: [Your Facebook ID] (if applicable)

Please confirm receipt of this request and proceed with 
the deletion of my data.

Thank you,
[Your Name]

What Data Will Be Deleted?

When you request account deletion, we will permanently delete the following data:

Personal Information

  • Your name (English and Hebrew)
  • Email address
  • Date of birth
  • Profile picture
  • Account credentials and authentication data

Service Data

  • Numerology map data and readings
  • Chat history and voice consultation records
  • Subscription and payment history (except as required by law)
  • Usage data and preferences

Facebook-Specific Data

  • Facebook User ID
  • Facebook profile information (name, email, profile picture)
  • Facebook authentication tokens

Data Retention Exceptions

In some cases, we may retain certain data as required or permitted by law:

  • Financial Records: Transaction data may be retained for up to 7 years for tax and accounting purposes
  • Legal Obligations: Data required by law enforcement, court orders, or legal proceedings
  • Fraud Prevention: Information needed to prevent fraud or abuse of our service
  • Aggregated Analytics: Anonymized, aggregated data that cannot identify you personally

Timeline for Data Deletion

1

Request Received

We acknowledge your request within 5 business days

2

Identity Verification

We verify your identity (may require additional information)

3

Data Deletion

Your data is permanently deleted from our active systems within 30 days

4

Confirmation Sent

You receive a confirmation email once deletion is complete

Frequently Asked Questions

Can I recover my account after deletion?

No, account deletion is permanent and irreversible. Once your data is deleted, it cannot be recovered. You would need to create a new account to use the service again.

What happens to my active subscription?

Active subscriptions will be cancelled immediately upon account deletion. You will not be charged for future billing periods, but no refunds will be issued for the current period.

How do I know my data was deleted?

You will receive a confirmation email once the deletion process is complete. Additionally, you will no longer be able to log in to your account.

Contact Information

For questions about data deletion or privacy concerns, please contact us:

Response Time:

We aim to respond to all privacy requests within 5 business days

Additional Resources

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